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Getting Started

Get ORDA up and running in just 5 minutes! This guide will walk you through installing the app and making it available to your customers.

Step 1: Install the App​

  1. Go to the Shopify App Store and search for "ORDA - Order Tracker"
  2. Click Add app on the ORDA listing
  3. Review the permissions requested:
    • Read orders: So the app can show order status to customers
    • Read fulfillments: To display shipping and tracking information
    • Theme access: To match the tracking page with your store's design
  4. Click Install app to add ORDA to your store

[!NOTE] The app needs these permissions to work properly. Your data is secure and only used to display tracking information to your customers.

Step 2: Activate the Order Tracker​

Once installed, ORDA provides a guided setup to get the tracking page running on your store:

  1. Open the ORDA app from your Shopify Admin (Apps > ORDA)
  2. You will be greeted by the Activate Order Tracker onboarding page
  3. Follow the Setup Progress guide:
    • Step 1: Enable App Embed: Click Enable in Theme Editor. This opens your theme editor with the ORDA embed selected. Toggle it On and click Save.
    • Step 2: Add App Block: Click Add App Block to place the tracker on your store. Position it and click Save.

[!TIP] The onboarding page automatically checks your progress. Once both steps are completed, you'll be ready to go!

Step 3: Customize Your Settings (Optional)​

Personalize how the tracking page looks and works:

  1. Open the ORDA app from your Shopify Admin (Apps > ORDA)
  2. Go to the Settings tab
  3. Adjust options like:
    • Colors and styling to match your brand
    • What information to display to customers
    • Email or phone verification preferences

Step 4: Test It Out​

Make sure everything is working:

  1. Visit your tracking page at yourstore.com/apps/orda (replace "yourstore" with your actual store domain)
  2. Enter a real order number from your store
  3. Enter the customer's email or phone number
  4. You should see the order details and tracking information!

[!IMPORTANT] Use a real order from your store to test. The order must have been placed after you installed the app.

Sharing the Tracking Page with Customers​

Now that ORDA is set up, here's how to share it with your customers:

Option 1: Add to Order Confirmation Emails​

Edit your order confirmation email template to include a link:

Track your order: https://yourstore.com/apps/orda

Option 2: Add to Your Website​

Create a "Track Order" link in your navigation menu or footer that points to /apps/orda

Option 3: Share Directly​

When customers ask about their order, send them the tracking page link along with instructions to enter their order number and email

What Happens Next?​

✅ Customers can now track their orders 24/7 without contacting support
✅ The tracking page automatically updates when order status changes
✅ You'll spend less time answering "Where is my order?" questions
✅ Your support team can focus on more important customer inquiries

Need Help?​