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Claimify - Support & Claims

Claimify is a comprehensive support and claims management system built specifically for Shopify. It enables merchants to streamline their customer support process by providing a professional, automated way for customers to file claims for damaged, missing, or incorrect items.

Why Claimify?​

Modern e-commerce requires efficient resolution of customer issues. Claimify bridges the gap between customer problems and merchant resolutions by offering:

  • Professional Customer Portal: A dedicated interface for customers to submit claims without needing to email support.
  • Automated Decision Making: Reduce manual work by up to 80% with intelligent auto-approval and rejection rules.
  • Centralized Dashboard: Manage all claims, refunds, and reorders from one place.
  • Shopify Deep Integration: Works seamlessly with Shopify orders, customers, and fulfillment data.

Key Features at a Glance​

📋 Claims Management​

  • Centralized Inbox: View and process all claims from a single dashboard.
  • Kanban Board: Visualize your claim workflow (Pending -> Processing -> Resolved).
  • One-Click Resolutions: Process Shopify refunds or create replacement orders directly from the claim view.
  • Internal Notes & Customer Chat: Communicate with your team and customers within each claim.

📝 Dynamic Claim Forms​

  • Submission Points: Add claim forms to your store pages, customer account pages, or the thank-you page.
  • Customizable Reasons: Define why customers are filing claims (e.g., "Broken on arrival", "Missing item").
  • Validation Rules: Prevent invalid claims by setting rules (e.g., "Must be within 30 days", "Order must be fulfilled").
  • Custom Attributes: Collect specific data like Serial Numbers or Batch IDs.

⚙️ Powerful Automations​

  • Auto-Approval: Automatically approve claims that meet your specific criteria (e.g., low order value + trusted customer).
  • Smart Rejection: Auto-reject claims that violate your policies.
  • Priority Ranking: Evaluate rules in a specific order for complex business logic.

📊 Business Intelligence​

  • Trend Analysis: See which products have the most claims and why.
  • Performance Metrics: Track average resolution time and customer satisfaction.
  • Reason Reporting: Identify systemic issues with your shipping or product quality.

📧 Branded Notifications​

  • Custom Email Templates: Send high-quality, branded emails for every status change.
  • Real-time Updates: Keep customers informed at every step of the claim lifecycle.
  • Shopify Flow Support: Connect Claimify to your existing Shopify Flows for complex notifications.

Ready to Transform Your Support?​

Check out our Getting Started Guide to install Claimify and set up your first claim form in minutes.