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Contact & Support

Get in touch with XCO Agency for support, questions, or partnership inquiries.

Support Channels​

Documentation​

Our comprehensive documentation covers:

  • Installation guides
  • Configuration instructions
  • Troubleshooting steps
  • FAQs for each app
  • API references

Browse the documentation for your specific app to find answers to common questions.

Email Support​

For technical support or questions:

  • General Inquiries: Contact us through our website
  • App Support: Use the support link within each app
  • Partnership: Reach out for business opportunities

Response Times​

  • General Questions: Within 24-48 hours
  • Technical Issues: Priority support for critical issues
  • Feature Requests: Reviewed and considered for future updates

Website & Resources​

Before Contacting Support​

To help us assist you more effectively, please have the following information ready:

  1. App Name: Which XCO Agency app are you using?
  2. Issue Description: Clear description of the problem or question
  3. Steps to Reproduce: What actions led to the issue?
  4. Expected Behavior: What should happen?
  5. Actual Behavior: What actually happened?
  6. Screenshots: Visual evidence of the issue (if applicable)
  7. Store URL: Your Shopify store URL
  8. Browser/Device: Browser and device information (if relevant)

Feature Requests​

We welcome feature requests and suggestions:

  1. Check if the feature already exists or is planned
  2. Submit your request through the app's feedback form
  3. Include details about why the feature would be helpful
  4. Describe your use case

Bug Reports​

If you've found a bug:

  1. Check the troubleshooting guide first
  2. Verify it's not a configuration issue
  3. Report with detailed information (see "Before Contacting Support" above)
  4. Include steps to reproduce the issue

Community​

Business Hours​

Support is available during standard business hours. Critical issues receive priority attention.

Privacy & Security​

We take your privacy and security seriously:

  • All communications are confidential
  • Store data is handled according to Shopify's security standards
  • We never share your information with third parties

Partnership Opportunities​

Interested in partnering with XCO Agency?

  • Integration Partners: Build integrations with our apps
  • Reseller Programs: Resell our apps to your clients
  • Development Partnerships: Collaborate on custom solutions

Contact us through our website for partnership inquiries.