Skip to main content
Matchly
Marketing

Troubleshooting Matchly

The quiz recommends almost everything​

An answer with no Product Tags, Products, or Collections cannot narrow the catalog. Tags have to match the tags on the product, including spelling. A Weight only affects a product you already picked on that answer.

Shoppers see no products​

Strict — matched products only shows an empty state when nothing matched. Map the answers, or change Results policy. Mix & match and Manual fill the page only when the result would otherwise be empty. They do not add products onto a list that already has matches.

Also check that the products are available on the Online Store, and that Max products is at least 1.

A rule does nothing on the storefront​

Rules reach the Rule tester and shoppers only after you Publish. Until then, both still use the previous published version, so a new rule looks like it did nothing.

The rule needs at least one condition and at least one product. Text, slider, and contact questions cannot be conditions. A larger Priority is checked first. Show only these products replaces the whole list. Never show these products removes those products even when they scored well.

  • The quiz status is still Draft or Archived. Set it to Active and publish. View on storefront stays disabled until it is active.
  • The Product Quiz block has a blank or wrong slug. Copy the slug from the Embed tab.
  • The theme with the block is not the published theme.
  • You turned on a popup or the corner button, but not the inline block. Quizify Popup under App embeds is the corner button. The Product Quiz block is the one inside a page. Each needs the slug.
  • Private asks for the password you set under Settings before the quiz loads.

No lead arrived​

Add an Email, Name, or Phone question, or Contact details (group). If the question is not required, the shopper can skip it. Contact fields do not create a product match.

For the email to your team, open Settings → Notifications and turn on Email me on each submission. Leave To blank to use the store owner email, or enter addresses separated by commas. An address the field rejects will not send.

The response is still stored when the notification email fails. Open Responses.

Revenue stays at zero​

The shopper has to buy from that quiz's recommendations, and the order has to be paid. An unpaid draft does not count. Completing the quiz alone is a completion, not a conversion. Check Analytics after the order is paid, not from the editor preview. The editor preview does not create an order.

Still stuck​

Email [email protected] with the shop domain, the quiz name, the page URL, and what you expected to happen.