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Connect your other tools

Steps​

  1. Open Settings and then Integrations.
  2. Pick the tool: Klaviyo, Omnisend, Mailchimp, Postscript, Attentive, Gorgias, LoyaltyLion, Slack, WhatsApp, Zapier, Make, a webhook, or Shopify Flow.
  3. Connect it and choose the claim events it should receive.
  4. File a test claim on your store and check that the event arrived.

Which event to use​

EventWhen it fires
claim.createdA claim is filed.
claim.updatedA claim changes.
claim.resolvedA claim is resolved.
claim.rejectedA claim is rejected.
info.requestedYou ask the customer for more information.
info.submittedThe customer answers.

Shopify Flow is on by default. For your own code, use the API.