Claimify
Settings reference
Open Settings in Claimify. On the App Store the middle plan is called Plus. Inside the app the same plan is labeled Advanced.
| Tab | What it controls | Plan |
|---|---|---|
| General | Your contact email for app messages. | All |
| Emails | The emails sent to customers and to you. Custom templates need Plus. | All |
| Branding | Logo, colors and presets across the claims page and emails. | Plus, Business |
| Claims page | Form title, default fallback form, content and layout of the customer claims page. | Plus, Business |
| Billing | Your plan and the button to change it. | All |
| Statuses | Built-in and custom claim statuses, and whether each one emails the customer. Custom statuses need Plus. | All |
| Teams | Specialists who work claims from the staff portal, each with a 4 to 8 digit PIN. | Shown on the tab |
| Resolutions | Built-in and custom resolutions. | All |
| Domains | Your sending domain and custom domain. | Business |
| Auto-Create Claims | Triggers that create a claim automatically. | Shown on the tab |
| API Access | Read-only API tokens. | Plus, Business |
| Integrations | Klaviyo, Shopify Flow, Omnisend, Mailchimp, Zapier, Make, webhooks, Slack, Gorgias, Postscript, Attentive, LoyaltyLion and WhatsApp. | Shown on the tab |
| Extensions | Theme extensions, customer account widgets and order status blocks, and whether each is live. | Shown on the tab |
| Warranty (Beta) | Warranty policies and registration. | All, limits by plan |
| Add-ons | Extra features you can add to your plan. | Shown on the tab |
More detail on statuses, resolutions and plans: Statuses, resolutions, and plans.
Warranty limits by plan
| Plan | Warranty policies | Registrations | Warranty auto-approval |
|---|---|---|---|
| Basic | 1 | 100 | No |
| Plus | 5 | Unlimited | Yes |
| Business | Unlimited | Unlimited | Yes |
Webhook events
claim.created, claim.updated, claim.resolved, claim.rejected, claim.reopened, claim.archived, claim.unarchived, info.requested, info.submitted.