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Email Notifications

Keep your customers informed throughout the entire claim lifecycle with fully customizable, branded email notifications.

Email Templates​

Claimify uses two primary email templates:

  1. Claim Created: Sent immediately after a customer successfully submits a claim. This serves as a receipt and provides a link to track the status.
  2. Claim Updated: Sent whenever the claim status changes (e.g., Pending -> Processing) or when a team member adds a public comment.

Branding & Design​

You don't need to be a designer to create professional emails. In the Emails settings, you can:

  • Logo: Upload your store logo to appear in the header.
  • Colors: Customize the primary and secondary colors of the email to match your brand.
  • Header & Footer: Set custom text for the header and fine-tune footer details (Email, Phone, Social Links).
  • Email Style: Choose between multiple preset styles:
    • Plain: Simple, text-only focus.
    • Modern: Clean, minimalist design.
    • Professional: Traditional business layout.
    • Structured: Card-based design with clear sections.

Message Customization​

Every word sent to the customer can be tailored to your brand's voice.

Dynamic Variables​

Use placeholders to insert real-time data into your subject lines and messages:

  • {claimId}: The unique reference for the claim.
  • {orderNumber}: The customer's original Shopify order number.
  • {customerName}: The full name of the customer.
  • {status}: The new current status of the claim.
  • {activity}: A description of the recent change (for Update emails).

Per-Template Settings​

For each template, you can configure:

  • Enable/Disable: Turn specific notifications on or off.
  • Subject Line: Use variables to make it recognizable in a crowded inbox.
  • Custom Message: Choose whether to prepend your message to the default system notification or replace it entirely.
  • Reply-To & CC: Explicitly set which email address should receive replies and who else should be copied on these notifications.

Activity Triggers (Updated Email)​

You can choose exactly which events trigger a "Claim Updated" email. Common triggers include:

  • Status changed to Processing.
  • Claim Resolved or Rejected.
  • Refund or Reorder processed.
  • Public comment added by your team.
  • Additional information requested from the customer.

Shopify Flow Integration​

For advanced users, Claimify provides a "Claim Updated" trigger for Shopify Flow. This allows you to build complex logic, such as:

  • Sending a Slack message to the management team for claims > $500.
  • tagging customers in Shopify who frequently file claims.
  • Triggering a custom Klaviyo campaign based on claim outcomes.