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Email Notifications & Customization

Claimify keeps your customers informed with fully customizable, branded email notifications. You can tailor every aspect of the email to match your brand's voice and aesthetic.

Visual Customization​

In the Customization -> Emails tab, you can control the entire "wrapper" of your notifications.

1. Branding Elements​

  • Logo: Upload your store logo (PNG/JPG). It will be automatically resized for the email header.
  • Header Heading: Add a custom title (e.g., "Support Center").
  • Primary Color: Used for buttons, dividers, and key highlights.
  • Secondary Color: Used for accents and secondary text.

2. Email Styles​

Choose from four distinct layout presets:

  • Simple: A clean, text-focused layout for direct communication.
  • Modern: Minimalist design with plenty of white space.
  • Professional: A classic corporate layout with structured blocks.
  • Structured: Card-based design that looks great on mobile devices.

3. Header & Footer​

  • Background Colors: Set specific hex codes for the header and footer sections.
  • Text Colors: Ensure high contrast for readability.
  • Social Links: Add icons for Instagram, Facebook, X, etc., to your email footer.
  • Contact Info: Display your support email and phone number clearly in every message.

Template Customization​

You can customize the content for each automated trigger.

Supported Templates​

  • Claim Created: Sent immediately as a confirmation receipt.
  • Claim Updated: Sent when status changes or a comment is added.

Custom Content Options​

  • Subject Line: Use variables like {claimId} or {orderNumber} to make emails searchable.
  • Preview Text: The short snippet shown in the inbox list.
  • Custom Message: Write your own content. You can choose to Prepend your message to the system defaults or replace it entirely.

Dynamic Variables​

Insert these placeholders into your text to personalize the experience:

  • {claimId}: The unique reference for the claim.
  • {orderNumber}: The original Shopify order number.
  • {customerName}: The name of the customer.
  • {status}: The current status (e.g., "Processing").
  • {activity}: A summary of what was changed.

Management Features​

  • CC & Reply-To: Every template can have its own CC and Reply-To addresses.
  • Activity Triggers: Choose exactly which status changes should trigger an update email (e.g., only email the customer when a claim is APPROVED, not every time it moves to PROCESSING).
  • Send Test Email: Preview your branding and content by sending a test email to your own inbox.