Skip to main content

Analytics & Insights

Claimify provides deep insights into your support operations and product quality through its Analytics dashboard.

info

Analytics features are available on the Plus and Enterprise plans.

Key Performance Indicators (KPIs)​

At the top of the analytics page, you'll see a snapshot of your performance:

  • Total Claims: Total volume of submissions in the selected period.
  • Approval/Rejection Rate: The percentage of claims you are honoring vs. denying.
  • Average Resolution Time: How long it takes from submission to final resolution.
  • Resolution Distribution: The mix of Refunds, Reorders, and other outcomes.

In-Depth Reporting​

A time-series visualization showing claim volume. This helps identify seasonal spikes or issues related to specific marketing campaigns or shipping carrier delays.

2. Top Claim Reasons​

See exactly why customers are reaching out. If "Damaged in Transit" is your top reason, it might be time to improve your packaging.

3. Top Claimed Products​

Identify "problem products". This report lists your items by claim frequency. High claim rates on a specific SKU often indicate a manufacturing defect or misleading product descriptions.

4. Form Performance​

If you have multiple claim forms, see which ones are generating the most submissions. Useful for comparing different warranty levels or shipping protection plans.

Filtering Data​

You can filter all analytics reports by date range:

  • Predefined Periods: Today, Yesterday, Last 7/30/90 days, This Month/Year.
  • Custom Range: Pick specific start and end dates to analyze the impact of a particular event.

Recent Activity​

A quick-glance list of the latest claims submitted, ensuring you're always up to date with the newest incoming issues.

Using Analytics to Improve Your Business​

  • Packaging: High "Damaged" rates suggest a need for better boxes or padding.
  • Fulfillment: High "Missing Item" rates might point to errors in your warehouse picking process.
  • Product Development: Recurring product-specific issues can be reported back to your suppliers for improvement.
  • Customer Loyalty: Identify high-value customers who are experiencing issues and prioritize their resolutions.