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Getting Started with Floaty

What is Floaty?​

Floaty is a Shopify app that adds floating buttons to your online store. These buttons stay visible on your pages and help customers take quick actions.

Floating buttons can link to your social media, contact you via email or phone, or navigate to specific pages and products.

What Problem Does Floaty Solve?​

Customers often struggle to find contact information or social links on your store. They leave without reaching out.

Floaty fixes this by placing buttons where customers can always see them. No searching needed. One click and they can:

  • Message you on WhatsApp
  • Call your phone number
  • Send an email
  • Visit your Facebook or Instagram
  • Go to specific products or collections

Who is Floaty For?​

Floaty works for any Shopify store owner who wants to:

  • Make it easy for customers to contact them
  • Show social media links on every page
  • Add quick shortcuts to important pages like cart or collections
  • Improve customer communication without coding

No technical skills required.

How to Install Floaty​

  1. Go to the Shopify App Store
  2. Search for "Floaty"
  3. Click the Floaty app
  4. Click Add app
  5. Review the permissions Floaty needs
  6. Click Install app

After installation, Floaty appears in your Shopify admin under Apps.

First-Time Setup​

After installing Floaty, follow these steps to set it up:

Step 1: Open the App​

  1. In your Shopify admin, go to Apps
  2. Click Floaty

Step 2: Enable the App on Your Theme​

Floaty must be enabled in your theme settings to appear on your store.

  1. In the Floaty app, click Open theme editor
  2. The app embed will toggle automatically
  3. Click Save in the theme editor
  4. Return to the Floaty app

The app will detect when you have enabled the embed.

Step 3: Create Your First Button Group​

A button group is a collection of floating buttons that appear together.

  1. Click Add New Group
  2. Choose a template or start from scratch

Available templates:

TemplateWhat it includes
Social MediaFacebook, Instagram, WhatsApp buttons
Contact & SupportPhone, email, WhatsApp buttons
Quick AccessHome, cart, products buttons
Minimal SocialSimple Facebook and Instagram buttons
Customer ServiceWhatsApp and email support buttons
Help CenterHelp, FAQ, and contact buttons

Step 4: Customize Your Button Group​

After choosing a template or starting fresh:

Basic information:

  • Set a name for your button group
  • Choose a group icon from the available options

Appearance settings:

  • Direction: Horizontal (side by side) or Vertical (stacked)
  • Icon style: Square or Circle
  • Icon size: Small, Medium, or Large
  • Position: Bottom-right, Bottom-left, Center-right, or Center-left
  • Colors: Background and icon colors for the group toggle button

Step 5: Add or Edit Buttons​

Click Add Button to add a new button, or click the edit icon on existing buttons.

For each button, you can set:

  • Icon - Choose from the icon library or enter custom icon markup
  • Name - A label for the button
  • Background color - The button's color
  • Icon color - The icon's color
  • Action type:
    • Link - Opens any URL
    • Phone - Starts a phone call
    • Email - Opens email app
    • Product - Links to a product in your store
    • Collection - Links to a collection in your store
  • Action value - The URL, phone number, email address, or selected product/collection

Reorder buttons: Drag and drop buttons to change their order.

Hide a button: Click the eye icon to hide a button without deleting it.

Step 6: Save Your Changes​

Click Save to apply your button group to your store.

How to Know the App is Working​

After saving:

  1. Open your online store in a new browser tab
  2. Visit any page
  3. Look for the floating button group in the position you set
  4. Click the group icon to expand the buttons
  5. Click a button to test if it works

If you don't see the buttons:

  • Make sure the app embed is enabled in your theme
  • Check that your button group is set to Active
  • Clear your browser cache and refresh the page

Common Beginner Mistakes​

Mistake 1: Forgetting to Enable the App Embed​

Floaty will not show on your store until you enable it in the theme customizer.

Fix: Click "Open theme editor" in the app, wait for the toggle to enable, then save.

Mistake 2: Not Saving Changes​

If you close the app without saving, your buttons will not update.

Fix: Always click Save after making changes.

Mistake 3: Using Wrong Action Values​

If you type a phone number incorrectly or use a broken URL, the button will not work.

Fix: Double-check all phone numbers, email addresses, and links.

For phone numbers, use international format: +1234567890

Mistake 4: Setting the Group to Inactive​

If your button group is inactive, it will not appear on your store.

Fix: Make sure the group toggle shows as Active.

Mistake 5: Too Many Button Groups​

Adding too many floating buttons can overwhelm customers.

Fix: Start with one button group. Add more only if needed.

Next Steps​

Need help? Contact support from within the Floaty app in your Shopify admin.