Troubleshooting Easy POS
The PIN is rejected
Use the 4-digit PIN from Staff Management, not the Shopify admin password. Inactive staff are refused. Two people in the same shop cannot share a PIN, so use the PIN saved on that person.
If Staff Management refuses a new person, the shop is on the Free tier configured in the app. Pro and Advanced allow new staff. Those tiers are not an App Store charge. People already on the list can still be edited or deactivated.
The order number never appears
Complete Payment has to succeed. The screen should name the Shopify order, for example Order #1001 completed. If it does not, look in Orders in the admin before you ring the same sale again.
A collection is missing, or the catalog will not move
Scroll the collection grid. The register brings in more collections as you go. It does not load the whole catalog at once.
In POS Configuration, an empty collection list shows every collection. A chosen list shows only those. Hide empty collections removes collections with no products. Save, reload the register, and scroll again.
The order is paid but not fulfilled
A completed cash sale is created as a paid Shopify order and fulfilled as an in-store pickup. If fulfillment did not finish, the order can still be there as paid. Open it in Shopify admin and fulfill it there. Inventory moves when the order is fulfilled.
Someone tried to pay by card
Cash is the only method. The screen says Pay with cash. Enter the amount handed over, or tap Exact Amount, and read Change Due before you complete the sale.
Still stuck
Email [email protected] with the shop domain, what you expected, and whether an order number appeared. Do not send the PIN.