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Clubify
In the studio

Troubleshooting Clubify

Clubify is not on the Shopify App Store. If a check below does not explain it, email [email protected] with the shop domain, the plan name, and a screenshot. Do not reinstall first. A missing theme block is fixed by saving it, not by installing again.

A member is not discounted​

  1. Open the member. Status must be Active or Trial. Cancelled and expired do not get the percentage.
  2. Open the plan. Member discount must be above 0.
  3. In Setup, the Member discount step must be finished. The percentage on the plan does nothing until that step has turned the discount on.
  4. The customer must be signed in at checkout. A guest checkout does not get it.
  5. Save the plan again if you just changed the percentage. The new number is written to people already on the plan when you save.

A product is still open to everyone​

  1. The plan is Active, not Draft or Needs attention.
  2. Exclusive Member Content is enabled, and the rule is saved on that plan.
  3. Setup shows the storefront step done, and the Clubify Control embed is saved on the live theme.
  4. You picked the product or collection with Browse products or Browse collections, not a lookalike.
  5. If the rule matches a tag, vendor, product type, or collection, the Clubify Product Gate block is on the product template. A rule badged Needs product block is not locking anything. The value must match exactly, and a collection uses its handle.

The customer account says there is no membership​

The page only treats Active and Trial as a membership. Confirm the status on the member's page in the admin, and that they are signed into the customer account for that same customer. Then open Clubify Membership Portal again.

Activate failed, or the plan says Needs attention​

Open the plan and read the message on the banner. Fix what it names, then choose Retry activate. A plan that never activated has no subscription for customers to buy, and its product rules do not run.

I cannot grant a membership​

You need at least one Active tier. If the error says the plan allows a number of members, the hand grant is over the allowance (50 on Free, 1,000 on Pro). Storefront signups are not blocked by that check. Advanced does not cap the count. The notice links to the Clubify plan that raises the limit.

A cancelled member still gets the discount or the products​

Check the status. Your Cancel membership action should show Cancelled. The customer's cancel from their account page keeps the membership until the end of the current billing period, so the discount and access continue on purpose until that date. If the status is still Active after you cancelled it yourself, email support with the member's name and the time you cancelled.

The plans block is empty, or the card looks wrong​

Only Active plans appear on Membership Plans. Style the card in Customize, then confirm the block is on the published theme, not only in an unpublished one. Save the theme editor after adding the block.